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Cancellations Returns Refund Policy

CANCELLATIONS

Cancellations will be considered only if the request is made within 24 hours of placing an order. However, the cancellation request will not be entertained if the orders have been communicated to the courier partners and they have initiated the process of shipping them.

There is no cancellation of orders placed under the Same Day Delivery category.

No cancellations are entertained for those products that the urbanbhoomi.com marketing team has obtained on special occasions like Diwali, Valentine’s Day, Independence Day, etc. These are limited occasion offers and therefore cancellations are not possible.

 

RETURNS (Conditions for returns)

The product is totally different from what you ordered & was not informed beforehand for the same.

Please notify us of receipt of a Damaged/ Defective product maximum within 24 hours of delivery and also share an image of the defective product. If the issue is not notified within 24 hours, refund or return request will not be entertained.

Our courier partner will make 3 attempts to deliver the product in case you not available. However, we highly recommend that you receive the shipment on first attempt or arrange for it to be received if you are not available to collect the same.

Please do not accept any products with damaged/ tampered packaging (excludes normal wear & tear and markings on the outer surface of the package, acceptable in the transit process).

Products/ Items should be UNUSED.

Products should be returned in their original packaging along with the original price tags, labels and invoices.

It is advised that the return packets should be strongly and adequately packaged so that there is no damage of goods in transit.

Any products damaged post-delivery shall not be accepted for return.

 

REFUNDS

Orders delivered & accepted by customer cannot be refunded. In case you feel the order is not as per specification, please contact our customer care team immediately in 24hrs.

In case your refund claim is valid or in case of cancellations, refund will be processed in 10-12 working days and transaction amount will be refunded via same source.

In Case of Replacement of Product  with in 10-12 working days and transaction amount will be refunded via same source, Our courier partner will pickup product from customer with minimum service charges.

If client paid twice for one transaction, the one transaction amount will be refunded via same source within 15 to 20 working days (after deducting bank charges or entire amount)

Transaction fees charged would not be refunded/ reversed for any refund or reversal  and chargeback of  any transaction. 

Transaction fees charged would be borne by cardholder for any payment.

 

 

Note :- We will allow rent collections however we will not allow for security deposit collection thought our payment gateway service.